Non-Medical Home Care

Does Medicare or Medicaid Pay for These Services?

Medicare does not cover non-medical home care. Arizona State Medicaid (AHCCCS) can sometimes cover home care but there are rules and restrictions as there are with the VA federally funded home-care program. There are asset and income qualifications.



Why Should I Use a Personal Care Service Agency?

Using a personal service agency is a convenient way to keep our loved ones under expert care when you are not around. It allows for clients to remain independent in the residence of their choice. And it is a much more cost effective method than resorting to nursing home care.



Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.


Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Echelon Services at your discretion.


How can I verify a shift was completed?

Echelon Services uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Also, our itemized invoices are always sent after services are complete. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.


Can Your Caregivers assist with routine medical procedures?

No. Our caregivers are restricted to non-medical care only. Medication reminders are allowed.


Do I need a physician's authorization for your services?

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Echelon Services’ services. You choose the services you want, when to start those services and how often those services are used.

We look forward to the opportunity to provide a unique,

enjoyable and unparalleled experience for both you and your children.